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Warranty and Repair

Product Repair

With Aegismax, you do not need to register your product. You are covered from the moment you purchase our apparel or equipment. If you have a tag on your product directing you to our site to register, you no longer need to do so. We are phasing those tags out and you can rest assured, you are covered.

Warranty

START A WARRANTY CLAIM

Warranty Phone: 4000 086 025
Hours: Monday to Friday 9:00am – 5:00pm Beijing

International Claims

For International Warranty questions or claims, please reference the Aegismax International Distributor List to locate your nearest Aegismax distributor.

Before you submit a claim or repair order, here are a few things you need to know. You should also check out Warranty FAQs below.

Current Repair Turnaround time– 6-8 weeks

What Is Covered

We warrant every product we make to be free of manufacturer defects. A few examples of common manufacturer defects that are typically covered are:

Broken/sticky zippers
Velcro issues
Elastic hem cord issues/broken toggles
Should you have a warranty issue, please go to warranty.aegismax.com, submit a claim and return the item to us. We will repair if possible or replace all valid warranty items.

What Is Not Covered

Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed.

Should you have an issue not covered under our warranty, please go to www.warranty.Aegismax.com, create a repair order and return the item to us. We will take a look and let you know if it’s something we can repair, as well as any associated cost.

Warranty and Repair FAQs

What is considered normal wear and tear?
We know you love your Aegismax apparel and equipment, but regardless of how carefully you use and care for your gear it may eventually begin to experience natural break down of materials and show wear. Fabric wearing thin, showing abrasions, stains, discoloration, rips or tears, loss of DWR (Durable Water Resistance) and laminates losing their ability to keep out moisture can be considered wear and tear.

Where do I send my gear back for repair?

Before sending your gear to our Warranty team, visit www.warranty.Aegismax.com to submit a claim or repair order.

When will I get my Gear Back?

We process all items upon receipt to ensure the fastest turnaround possible. Our typical turnaround time is 5-7 weeks from the time we receive your product, however during our Peak Season (November through March) the turnaround time can be upwards of 6-8 weeks until it is returned to you. In rare cases, it may take longer. If you need your item back sooner, we offer a RUSH service for $19.9, which can be selected while creating your claim or repair order.

Can I order Replacement Parts?

We carry replacement parts & pieces through our Warranty Department. Please give us a call at 4000 086 025 for us to check availability on those pieces.